At LevelUp Velocity, we strive to provide high-quality digital products. Due to the nature of digital downloads, all sales are final, and we do not offer refunds once a product has been downloaded or accessed.

However, if you experience any technical issues preventing you from accessing your purchase, please contact our support team at support@levelupvelocity.com, and we will assist you in resolving the issue.

Refunds may be considered in exceptional cases, such as duplicate purchases or technical errors. If approved, refunds will be processed within 2 business days, and the amount will be credited back to your original payment method. Please note that it may take an additional 3-7 business days for the refund to reflect in your account, depending on your bank or payment provider.