1. Terms

Usually, our Refund policy is applicable in rare situations. Any error or fault from our side may bring out refund issues, but only after reviewing the whole circumstances. Delay in Webinars, or missing the Live workshops by the attendee is not liable for Refund. Refund is only possible if we are unable to deliver the content you have paid for.
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For Classes being canceled for an indefinite time or permanently, students are eligible to get a full refund of their course fees.
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For any sudden changes in a decision from the customer’s side, no refund shall be generated.

2. Processing

Process of your Refund Request can take 2 – 7 Days from our end and 7 – 14 working days from the Payment Provider’s end. The refunded amount will be credited to the same payment method (Bank Account/ Credit card/ Wallet).

3. Support

All the refund related queries can be handled by our internal team. Our refund team can be reached by levelupvelocity@gmail.com